Heythrop Library

Last week we quietly made a change how we notify those of you who request books from our off-site stores. However, today we would like to inform you about this change.

Before this change: a library team member would draft an email, and send this from our library’s email address. This was fairly time-consuming as one cannot simply generate such an email, or just copy information from our system to an email. You will now receive an email which looks similar to this:

From: contact@heythroplibrary.co.uk

​To: [Clemens Gresser​]

Subject: Reservation available for pickup at Heythrop Library

Dear Clemens Gresser,

The following book you requested from the offsite store is available for pickup:

L’Évangile intérieur
Zundel, Maurice
BQ7499.U5 EVA 1977

Please come to the library to consult or borrow the item in the next two weeks.

For our opening hours, please check our web page at
https://heythroplibrary.co.uk/opening-hours/.

Every request from our off-site stores costs us £5, and adds to all of our carbon footprint. Please do not request items if it is unlikely that you will consult/borrow an item.

Best wishes,
Heythrop Library Team

If you haven’t got the email the next working day after you requested the book – any time between 11am and 3pm is normal – please ask us. If you can set up your email app/program to ‘whitelist’/trust any email sent from contact@heythroplibrary.co.uk that might help.

What are the advantages of the new approach?

1. You will be notified more quickly.
2. Library staff will spend less time on handling the requested books when they arrive
3. Library staff can spend more time on cataloguing new books or material in our backlog.

What are the disadvantages of doing things this way?

1. If you request several volumes, you will receive an email for each one.
2. The email might be more likely to go into spam, as it is sent from contact@heythroplibrary.co.uk, as opposed to from heythroplibrary@jesuit.org.uk
3. We will try to remember to change our template for such messages, to include seasonal closure information, but it might not be quite as tailored as how we wrote such emails in the last 5 years.

We are grateful for your patience with this change, and trust that the above is useful to know.